Privacy Policy

_{VortexFx Privacy Policy: Introduction}

_{This Privacy Policy complies with Article 24 of the GDPR (EU) 2016/679, considering the nature, scope, context, and purposes of data processing, as well as the associated risks to the rights and freedoms of individuals. VortexFx has implemented appropriate technical and organizational measures to adhere to the General Data Protection Regulation (GDPR). This policy serves as the foundation for VortexFx's compliance with GDPR and is regularly reviewed and updated.}

_{This Policy informs data subjects on how VortexFx collects personal data, how it is used, and with whom it may be shared. It has been drafted in compliance with the GDPR, Regulation (EU) 2016/679, and the Information Commissioner’s Code of Practice on "Privacy notices, transparency, and control," as well as the Article 29 European Commission Guidelines on transparency under the GDPR.}

_{Please read this privacy notice carefully. It contains important information on who we are, how and why we collect, store, use, and share personal information, your rights regarding your personal information, and how to contact us and supervisory authorities if you have a complaint.}

_{Who We Are}

_{VortexFx (“us”, “our”, or “we”) collects, uses, and is responsible for certain personal information about you. We are regulated under the General Data Protection Regulation, which applies across the European Union, and we are responsible as the "controller" of that personal information under these laws.}

_{Data Controllers and Contracting Parties}

_{Regardless of your location, VortexFx will be the controller of your personal data provided to, collected by, or processed in connection with our services and regulated activities.}

_{Requirement to Provide Information}

_{The provision of "Your Data" is necessary for us to provide our services. We will inform you at the point of collecting your information whether you are required to provide it.}

_{Information Collected by Us}

_{During your registration as a client, signing up for a demo or live account, filling in any form on our website, subscribing to our services, news or offers, marketing communications, or posting material, the following information about you ("Your Data") will be collected and stored for administrative, service-related, and/or legal purposes. We limit the collection of personal information to what is necessary to administer our business and carry out our regulated activities, ensuring superior service.}

_{Information You Provide Directly}

• _{Personal Information: Names, addresses, personal registration numbers, national identification numbers, passport numbers, and email addresses.}
• _{Financial Information: Trading experience and employment information for appropriateness assessment.}

_{Additionally, personal data resulting from observing your activities (e.g., using a device or service) may include:}

• _{History of website usage or search activities, details of your visits to our website, communication data.}
• _{Traffic and location data.}
• _{Website traffic pattern information, including IP address, operating system, and browser type, for system administration and reporting aggregate information to advertisers. This information is used in masked or aggregated form, ensuring individual users are not recognizable.}
• _{Communications between you and VortexFx via live chat, email, or telephone call.}
• _{Your email address may be used by VortexFx in relation to its products and services, including any marketing campaigns. If you do not wish to receive such marketing materials, you can opt-out at any time by clicking on "unsubscribe" or sending an email to support@vortexfx.com.}

_{Types of Data Collected and Purpose of Collection}

_{How We Use Your Personal Information}

_{We use your information to:}

• _{Ensure our website content is presented effectively and improve the website.}
• _{Communicate with you and provide requested products and services.}
• _{Manage and administer the products and services we provide.}
• _{Keep you updated on changes to our services.}
• _{Provide, improve, test, and monitor the effectiveness of our services.}
• _{Develop and test new products and features.}
• _{Monitor metrics such as visitor numbers, traffic, and demographic patterns.}
• _{Diagnose or fix technological problems.}
• _{Fulfill contractual obligations.}
• _{Provide information about goods and services that may interest you, and notify you of website updates.}
• _{Send newsletters or information about opportunities of interest, respecting your preferences.}
• _{Promote safety and security, including verifying accounts and investigating suspicious activity.}

_{Who We Share Your Personal Information With}

_{We do not rent or sell your information to third parties outside of VortexFx (or our group of companies) without your consent. We impose strict restrictions on how our processors can use and disclose the data we provide. Third parties we share information with include:}

• _{Service Providers and Partners: Technical infrastructure services, trading platforms, client service and support, client onboarding, client identity verification, marketing communications, website management, software and business development services.}
• _{Measurement and Analytics Services: Partners like Google Analytics (non-personally identifiable information only).}

_{We conduct due diligence to ensure processors provide sufficient safeguards for data governance, security, cyber resilience, reliability, and resources, ensuring compliance with GDPR and protection of data subject rights. Processing by our processor is governed by a contract or other legal act under Union or Member State law.}

_{Some third-party recipients may be based outside the EEA; if so, data transfers are based on written agreements using Standard Contractual Clauses approved by the European Commission.}

_{We share personal information with law enforcement or other authorities if required by law.}

_{Cookie Data}

_{We use cookies and similar technologies to provide and support our services. When you use our website, cookies help distinguish you from other users. For more information, please read our Cookies Policy.}

_{How Our Global Services Operate}

_{Information collected within the EEA may be transferred outside the EEA for the purposes described in this policy, relying on contractual necessity and compliance with legal obligations. We and our processors use standard contract clauses approved by the European Commission and other lawful means for data transfers from the EEA.}

_{How We Respond to Legal Requests or Prevent Harm}

_{We access, preserve, and share your information with regulators, law enforcement, or others as required by law or to prevent harm. We respond to legal requests in good faith, consistent with international standards, to detect and address fraud, unauthorized use of services, or other illegal activity, and to protect ourselves and others. Information from disabled accounts is retained to prevent repeat abuse.}

_{Your Rights}

_{Under the GDPR, you have several important rights, including:}

• _{Fair processing of information and transparency.}
• _{Right to access personal data via a Subject Access Request.}
• _{Right to correct inaccurate personal data.}
• _{Right to request data erasure when no longer necessary.}
• _{Right to data portability.}
• _{Right to withdraw consent to processing.}
• _{Right to object to direct marketing.}
• _{Right not to be subject to automated decision-making.}
• _{Right to restrict processing in certain circumstances.}

_{To exercise these rights, please email support@vortexfx.com with enough information to identify you, proof of identity, and details of your request.}

_{Legal Basis for Processing Personal Data}

_{We rely on the following lawful bases for processing personal data:}

• _{Contractual Necessity: Necessary for the performance of a contract or to take steps to enter into a contract.}
• _{Compliance with Legal Obligations: Necessary to comply with legal obligations.}
• _{Legitimate Interest: Necessary for our legitimate interests, such as business expansion, fraud prevention, and service improvement, provided these interests do not override the rights of the data subject.}

_{Keeping Your Personal Information Secure}

_{Your data is stored and kept confidential according to applicable data protection legislation. We have security measures to prevent accidental loss, misuse, unauthorized access, or disclosure. Access to your data is limited to those with a genuine business need, and they are subject to confidentiality. We have procedures for suspected data breaches and will notify you and regulators if required.}

_{Data Retention}

_{We retain personal data for at least five years after account closure to comply with record-keeping obligations. After this period, data is deleted unless required for a longer period by law or with your consent.}

_{Change of Control}

_{If VortexFx is sold or transferred, your information may be part of the assets transferred. The new owner must honor our commitments in this Privacy Policy.}

_Complaints

_{If you have a complaint, please contact our Data Protection Officer or client support. You also have the right to lodge a complaint with a supervisory authority.}

_{How to Contact Us}

_{For queries, concerns, or complaints, email us at support@vortexfx.com.}

_{National Requirements}

_{VortexFx complies with GDPR and national data protection legislation. If national legislation requires higher protection, those requirements are followed. If our policies are stricter, our policies must be followed.}

_{Changes to This Privacy Notice}

_{This privacy notice was published in June 2024. We may change this policy from time to time and will inform you via our website or email.}