Funds Withdrawal
To expedite processing, all account holders must now submit withdrawal requests from within their Secure Client Area. If you haven't accessed your Secure Client Area yet, please follow the provided Access Instructions to do so.
If you do not yet have access to your Secure Client Area please follow theĀ Access Instructions.
Important Notes
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The withdrawal requests cut-off time is 12:00 AEST/AEDT. If you submit your withdrawal before this time, it will be processed on the same day. However, if you submit your withdrawal after this time, it will be processed on the following business day.
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International Bank Wire Transfers may take up to 14 days to process and may incur additional intermediary and/or beneficiary fees.
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Withdrawals via PayPal, Neteller, or Skrill must be made from the same account from which the funds were initially sent. These transactions are processed free of charge and are instant once processed.
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If a newly uploaded card has not been used for funding before requesting a withdrawal, you'll need to deposit a small amount to activate the withdrawal facility on this card.
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Webmoney transactions are processed by Ingenico ePayments (Formerly Global Collect). Ingenico ePayments (Formerly Global Collect) does not allow Webmoney refunds. Therefore, all Webmoney deposits must be withdrawn via bank transfer, which may incur additional charges. Once processed via bank transfer, Webmoney transactions may take 3-5 business days to reach your bank account.
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Accounts funded by Rapidpay are withdrawn via bank wire transfers, which may incur additional charges. Once processed via bank transfer, the funds may take 3-5 business days to reach your bank account.
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If you're withdrawing funds deposited via the Thai Internet Banking option to a Thai bank account, you'll need to upload a clear picture or a colored scan copy of your bank book. Once processed, the funds may take one business day to reach your account.
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Vortex FX does not impose additional fees for deposits and/or withdrawals. However, it's important to note that additional fees may be levied by certain banking institutions. Vortex FX bears no responsibility for any additional bank charges incurred by clients.
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Credit/Debit Card withdrawals* are processed free of charge. Once processed, they may take 3-5 business days to reach your credit card. However, in some rare occasions, this process may take up to 10 business days, depending on the bank's end.
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If your uploaded credit/debit card has expired, please upload the new card in your client area to continue using the deposit and withdrawal services without any interruptions. If the new card's number differs from the expired card's number, you'll need to submit a letter issued by the old card's issuer bank confirming that the new card has been issued as a replacement for the old card.
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Vortex FX reserves the right to request supporting documentation, such as deposit receipts for payments processed via the old card or card statements showing deposit transactions, before releasing funds to the new card, at its discretion.
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Accounts funded by Fasapay are withdrawn via bank wire transfers, which may incur additional charges. Once processed via bank transfer, the funds may take 3-5 business days to reach your bank account.
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For the first wire transfer withdrawals, we require you to provide us with a supporting copy of the bank statement related to your registered bank account.
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Vortex FX does not process payments to third parties. It's important to ensure that all withdrawal requests from your trading account are directed to a bank account or a source in your name. Payments to joint bank accounts or credit cards are accepted only if the trading account holder is one of the parties listed on the bank account or credit card.
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Funds in your trading account(s) are intended solely for trading purposes. Therefore, a processing fee may be applied to your withdrawal if your deposits have not been utilized for trading.
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If you wish to withdraw an amount exceeding the sum deposited by Verified by Visa/MasterCard Secure Credit/Debit Card, you will need to utilize another deposit method previously used or opt for a bank wire transfer.
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If your uploaded credit/debit card has been lost, stolen, damaged, or cancelled, you will need to submit a letter issued by the old card's issuer bank confirming that the old card is no longer valid.
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To withdraw an amount exceeding the sum deposited by Verified by Visa/MasterCard Secure Credit/Debit Card, you will need to use another deposit method that has been used earlier or opt for a bank wire transfer option.
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Accounts funded by Poli/Bpay are withdrawn via bank wire transfers and do not incur any additional bank charges if withdrawn to a domestic bank account. Domestic bank transfers within Australia typically reach your bank within 2-3 business days.
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For the first Vietnamese internet banking withdrawals, we require you to provide us with a supporting copy of the bank statement related to your registered bank account.